Frequently Asked Questions - MattressTopper.com

Frequently Asked Questions

General

Toppers were designed to make a mattress softer, not firmer. Additionally, toppers are not built to fix a mattress that has body impressions or is sagging. A topper is going to follow the shape of the mattress, so it' not a solution for every issue.
Every topper from memory foam to latex is produced in the United States. We used to buy toppers internationally but believe in supporting USA made products and believe the products are more consistent and of higher quality.
It's not necessary. Latex has a natural smell to it and if you'd like to air it out, you can for 24 hours or so. Memory foam will have a stronger smell than latex and can also be aired out if needed. All our toppers are made in the USA and do not contain any unkown or toxic chemicals. All of our toppers are approved by the leading foam testing certifications in the USA.
We offer a 3-year full replacement warranty on all products that covers any defects in the material from normal usage. Any liquid spills or misuse of the product will void the warranty.

Shipping & Returns

It takes 1-2 business days to process your order and orders ship FedEx Ground. FedEx ground varies from 3-5 business days.
If the topper you select does not work out, we offer a 30-day full money back guarantee. All toppers can be returned for a full refund within 30 days of receipt. We will provide a free return shipping label. There are no restocking or shipping fees. If you live in Alaska or Hawaii, you will be responsible for a portion of the shipping fee. Only one item per customer can be returned or exchanged in a 12-month period.
Please package the material in a box provide us with dimensions and we can have a prepaid return shipping label emailed over to you.
We offer 30-day full money back guarantee on all products. There are no restocking or shipping fees. The 30-day period starts on the date the product is delivered to your home. Only 1 exchange per customer is allowed in a 12-month period.
We do not provide expedited shipping at this time. You can however visit our sister company "Dreamfoam Bedding" on Amazon where you can select FexEx 2-day shipping.